UNDISCOVERED GURUS
Get ready for your call
Are you the type of individual who everyone turns to – to take care of their technical needs? Do your friends and family rely on your expertise? If so, then consider a career with us. We are on the verge of transforming the way we do business. We need gurus like you to lead the way.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Your role as a Customer Service Representative (CSR) is to listen and analyze customer calls to understand what the customer needs and how to resolve their issues in accordance with a set methodology. You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.
Your role as a Customer Service Representative (CSR) is to listen and analyze customer calls to understand what the customer needs and how to resolve their issues in accordance with a set methodology. You will provide guidance or initiate appropriate administrative procedures to resolve any issues to achieve a high level of customer satisfaction and advocacy.
DUTIES AND RESPONSIBILITIES:
• Provide end to end customer service to Telstra customers
• Listen and understand why customer has called us and what matters to them
• Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
• Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
• Work as part of a larger team to create a continuous improvement culture.
• Integrate key learning into operations to help support customer advocacy.
• Listen and understand why customer has called us and what matters to them
• Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
• Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
• Work as part of a larger team to create a continuous improvement culture.
• Integrate key learning into operations to help support customer advocacy.
QUALIFICATIONS:
• No experience necessary. Fresh graduates are welcome to apply. Now accepting High School graduates with excellent communication skills
• Proficient in conversational English.
• Able to convey information effectively with a neutral accent.
• Internet savvy and knowledge of MS Office applications
• No experience necessary. Fresh graduates are welcome to apply. Now accepting High School graduates with excellent communication skills
• Proficient in conversational English.
• Able to convey information effectively with a neutral accent.
• Internet savvy and knowledge of MS Office applications
WHAT WE HAVE TO OFFER
• TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
• Competitive compensation package including regular performance bonuses
• Medical and dental coverage plus life insurance options
• Immerse in personal development programs and continued skill enhancement through online and proprietary training curriculums
• Engage with your colleagues and build friendships through exciting promotions, events and activities
• Competitive compensation package including regular performance bonuses
• Medical and dental coverage plus life insurance options
• Immerse in personal development programs and continued skill enhancement through online and proprietary training curriculums
• Engage with your colleagues and build friendships through exciting promotions, events and activities
How to Apply
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Walk in applicants will be prioritized!
Walk in and apply at our Recruitment Hub in IT Park!
Walk in and apply at our Recruitment Hub in IT Park!
Ground Floor, Ebloc Tower 2, IT ParkLahug, Cebu City
Landmark: Same Building with Yellow Cab and Army Navy
Monday – Friday from 8am-6pm
For More Information:
- Call or Text: 09156462900
- You can send your resumes to CarloCampilan@TeleTech.com
Landmark: Same Building with Yellow Cab and Army Navy
Monday – Friday from 8am-6pm
For More Information:
- Call or Text: 09156462900
- You can send your resumes to CarloCampilan@TeleTech.com
- Visit our online career portal at http://www.TeleTechJobs.com
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- http://www.facebook.com/TeleTechPilipinas
- http://www.twitter.com/TeleTechPinas
Like us on Facebook and Follow us on Twitter
- http://www.facebook.com/TeleTechPilipinas
- http://www.twitter.com/TeleTechPinas
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