Inbound Sales and Services Agent

VXI Global Solutions is a US based call center solutions provider with over 15,000 employees in its 16 operational sites around the world. It is headquartered in Los Angeles California with delivery centers in Ohio and Texas, as well as in Columbia, China and Philippines. VXI has been rated one of the top 50 call centers as well as the fastest growing call center in the world.

While we are known to be among the HIGHEST RANKING and TOP PAYING call centers in the Philippines. Most of our people join VXI because of speed of growth (We promote from within, 60% of our middle management started as agents), as well as our family oriented culture and values. But most of all, the environment we offer fosters WORK AND LIFE BALANCE.

VXI Offers:

• Aggressive Base salary, Commissions and Bonuses

• Learning and Development Training – Succession Planning and Career Development

• Health Benefits that extends to your family FREE of charge

• Night Differential Pay

• Mid Shift Allowance Pay

• Transportation Allowance

• Meal Allowance

• Gym Membership

• Company Events

• Family Events

• HMO given after 1 month from date of hire

INBOUND SALES AND SERVICES AGENT

US TELCO

Php 14000 Basic

Requirements:

With or without call center experience; but preferably with experience handling inbound service, sales and/or technical account.
Bachelor's/College Degree not a requirement.
Displays Integrity, Driven and Motivated
Communicates effectively and efficiently
Easily able comprehend concepts
Is service-oriented
Provides solutions
Can adapt to change quickly
Can sell self/company/product
Must have strong communication skills
Must possess the ability to adapt to all people of all levels
Applicants must be willing to work on shifting schedules, graveyard shifts, and holidays
Candidate must have completed at least 2 years of College.
Should be very capable working with minimum supervision
Answers inbound customer calls and effectively respond to customer inquiries and complaints.
Ensures the resolution of client concerns / inquiries, whenever possible, according to procedures and standards set by the client .
Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing.
Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations.
Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem / error.
Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times.
Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate.
Observes quality standards for all calls handled while ensuring customer satisfaction.
Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
Might be assigned to do outbound calling.